Meet Our Staff
JASON BELTRAN
Certified Stellantis Professional
Sisco Rangel
Certified Stellantis Professional
Brandon Sweeney
Service Advisor
AnnMarie Sedlack
Service Advisor
justin eick
Certified Stellantis Professional
Horacio De La Vega
Certified Stellantis Professional
Danny Reyes
Service Advisor
Jorge Nava
Service Advisor
Jim Kinney
General Manager
enrique herrera
Certified Stellantis Professional
Javier Roman
Service Advisor
Roger Esparaza
Service Advisor
Lukasz Ptaszek
SERVICE ADVISOR
Gary Hall
Finance Manager
Denis Healy
Service Director
Jake Lyght
Parts Manager
Erica Dragomir
Salesperson
Tom Hall
Salesperson
Alex Alverio
Certified Stellantis Professional
David Casino
Stellantis Certified Used Car Director
Jose Chavez
General Sales Manager
Randy Del Rosario
Sub Prime Finance Manager
Tim Giacomi
Certified Stellantis Professional
JAMES ACOSTA
SALESPERSON
Nick Arvanites
Stellantis Certified Salesperson
Teddy Dziedzic
Finance Manager
Manny Flores
Certified Stellantis Professional
Gabe Jarquin
Finance Manager
LUKAS KEPURAITIS
SALESPERSON
THOMAS LERELL
SALESPERSON
Victor Malkon
New Car Sales Manager
Emmanuel Ogunbiyi
Certified Stellantis Professional
WILL WRIGHT
MANAGER
JASON BELTRAN
Certified Stellantis Professional
May 24, 2026
We are really happy with our new Jeep Wrangler.
We are really happy with our new Jeep Wrangler. It’s exactly what we were hoping to find. The purchase process was disappointing, however. We had excellent communications with the dealership in advance of our visit. Several texts and emails confirmed the VIN of the specific Jeep we were interested in, and an appointment was confirmed including that morning shortly before our arrival. When we walked into the dealership, they seemed to have no idea we were coming. We had to start the VIN process all over again and the Jeep was in the back of the dealership, not prepped or cleaned for our arrival or a test drive. What’s the point of all the earlier technology-driven communication if it’s not used by the sales staff to get ready for a possible purchase? Our arrival was not welcoming at all. The rest of our visit progressed as expected although it was unfortunate (but not surprising) that the staff attempted to up-sell us several protection packages. Ultimately we bought the Jeep we wanted but the positive vibes of the pre visit communications were offset by the disappointing welcome.
May 23, 2026
This where my family has been doing business for sometime
This where my family has been doing business for sometime now. I’m glad to be Bach in the Jeep Family again.
May 13, 2026
Peter Wong provided an exceptional experience from start
Peter Wong provided an exceptional experience from start to finish at Hawk Chrysler Dodge Jeep Ram. He was professional, knowledgeable, and never made us feel pressured at any point in the process. Peter took the time to answer every question thoroughly, made sure we understood all of our options, and genuinely cared about finding the right fit for us rather than just making a sale. His communication, attention to detail, and customer service were outstanding. You can tell he truly values his clients and takes pride in what he does. If you’re looking for someone honest, patient, and easy to work with, I highly recommend asking for Peter Wong.
Mar 09, 2026
Good pricing.
Good pricing. Horrible customer service. Should have gone somewhere else and paid a little more for the car.
Mar 04, 2026
We worked with Jason Beltran to purchase a 2026 Pacifica
We worked with Jason Beltran to purchase a 2026 Pacifica Plug-in Hybrid. My 2021 Pacifica was totaled in an accident and we liked the car so much we searched across state lines to find a new one. Jason had the car delivered to St. Louis in record time, which was so appreciated.
Sisco Rangel
Certified Stellantis Professional
Jul 07, 2026
Excellent service—friendly, prompt, and with very clear
Excellent service—friendly, prompt, and with very clear explanations of the work being done on the vehicle.
Jun 26, 2026
Always very pleased with services performed especially
Always very pleased with services performed especially ,the video of inspection and requirements of service needed.
Sep 10, 2025
I had such a wonderful experience at Hawk Jeep!
I had such a wonderful experience at Hawk Jeep! From the moment I walked in, I was greeted by friendly and welcoming salespeople who made the entire process easy and enjoyable. Cisco went above and beyond to help and accommodate every step of the way, making sure I felt comfortable and informed. The showroom itself is beautiful and really adds to the overall experience. I couldn’t be happier with my new car and the way I was treated throughout the process. Highly recommend this dealership to anyone looking for not just a car, but a truly great customer experience!
Sep 09, 2025
It was such a great experience from start to finish.
It was such a great experience from start to finish. Definitely would recommend to family and friends.
Aug 31, 2025
I cannot recommend this dealer enough.
I cannot recommend this dealer enough. The day before I came in, I had just lost my dad. I was trying to help my mom by finding a fair deal to offload his car, and I was completely exhausted and emotional. Walking into Hawk Auto in that state, I braced myself for stress, but instead, I was met with kindness, patience, and compassion. Francisco and the entire team went above and beyond. I never once felt pressured or like someone was taking advantage of me. They worked hard to do everything they could, and they made one of the hardest moments of my life a little easier. Even the small gestures stood out, like Ibrahim giving my nephew a “1 of 1” drawing that he proudly hung in his room. It was genuine, thoughtful, and human. I left not only with a fair deal, but with deep gratitude. Thanks to their honesty and care, I’ll always remember this experience. Forever thankful to the team, and I guess that means I’m a Jeep owner for life.
Brandon Sweeney
Service Advisor
Aug 14, 2026
It was easy to schedule my service and they were great
It was easy to schedule my service and they were great about keeping me posted as they worked on my Jeep. Service was done quickly and it was an easy checkout process as well
Aug 10, 2026
Brandon Sweeney always take care of me.
Brandon Sweeney always take care of me. Very professional and efficient. Gives updates and make you feel comfortable. Because of him I will always return. Very clean establishment even the bathrooms.
Jul 30, 2026
The guys there are helpful and helps with the maintenance
The guys there are helpful and helps with the maintenance and upkeep of my vehicle. They also have a nice lobby= waiting area for you to wait on your vehicle to be serviced.
Jul 29, 2026
Muy buen servicio y muy amable todo su personal una
Muy buen servicio y muy amable todo su personal una atención rico café gracias a todos por su servicio
Jul 07, 2026
Excellent service—friendly, prompt, and with very clear
Excellent service—friendly, prompt, and with very clear explanations of the work being done on the vehicle.
AnnMarie Sedlack
Service Advisor
Aug 17, 2026
After my first brand new Jeep broke down the 1st time I
After my first brand new Jeep broke down the 1st time I drove it to work, they went above & beyond to make things right. They dropped off a loaner car the next morning. They replaced that Jeep with a brand new one that was even better. I was so happy I made them cookies.
Aug 14, 2026
It was easy to schedule my service and they were great
It was easy to schedule my service and they were great about keeping me posted as they worked on my Jeep. Service was done quickly and it was an easy checkout process as well
Jul 30, 2026
The guys there are helpful and helps with the maintenance
The guys there are helpful and helps with the maintenance and upkeep of my vehicle. They also have a nice lobby= waiting area for you to wait on your vehicle to be serviced.
Jul 29, 2026
Muy buen servicio y muy amable todo su personal una
Muy buen servicio y muy amable todo su personal una atención rico café gracias a todos por su servicio
Jul 14, 2026
I scheduled my service appointment two weeks in advance
I scheduled my service appointment two weeks in advance for an oil leak, Auto Start/Stop warning, tire rotation, and a recall repair. While I understand repairs can be expensive and rental availability during a holiday weekend was limited, my disappointment was with the lack of communication. Over several days, I made numerous phone calls, visited the dealership multiple times, and repeatedly received promises of callbacks that either never came or came too late to provide any useful information. I was left without my vehicle, without transportation, and without clear updates over a holiday weekend. Throughout the process, I also received conflicting information regarding my repair authorization, rental coverage, and the status of my vehicle, which made an already stressful situation even more frustrating. My vehicle was ultimately returned with 1 out of 4 scheduled repairs completed. The overall customer service experience fell far below my expectations. Better communication, follow-through, and accountability would have made all the difference.
justin eick
Certified Stellantis Professional
Aug 17, 2026
After my first brand new Jeep broke down the 1st time I
After my first brand new Jeep broke down the 1st time I drove it to work, they went above & beyond to make things right. They dropped off a loaner car the next morning. They replaced that Jeep with a brand new one that was even better. I was so happy I made them cookies.
Apr 24, 2026
Smooth and easy purchase process !
Smooth and easy purchase process ! Will be back soon for another vehicle / service need. Thanks again
Jun 03, 2025
I loved every minute of it they was fast and very king
I loved every minute of it they was fast and very king would recommend again for sure!
Jan 22, 2025
the new store looks very cool.
the new store looks very cool. cant wait to go in and get an oil change!
Oct 27, 2024
Great salesman made the process super easy.
Great salesman made the process super easy. Explained everything thoroughly and made sure we left happy.
Horacio De La Vega
Certified Stellantis Professional
Aug 17, 2026
After my first brand new Jeep broke down the 1st time I
After my first brand new Jeep broke down the 1st time I drove it to work, they went above & beyond to make things right. They dropped off a loaner car the next morning. They replaced that Jeep with a brand new one that was even better. I was so happy I made them cookies.
Aug 17, 2026
customer service was terrible.
customer service was terrible. wouldn't give me a 2nd key fob. advertised navigation but didn't have a chip for me. called thek out on their bull and they proceeded to ignore me until I got a high end manager to help. he still made excuses for the salesman and his actions. csr had misaligned hood when I bought it. advertised no accidents but sure looks like an accident from photos taken before auction. horrible experience.
Jun 07, 2026
thank you Horacio for getting me a great deal and daniel
thank you Horacio for getting me a great deal and daniel in service for introducing us 10/10
Apr 24, 2026
Horacio Vega makes deals WORK.
Horacio Vega makes deals WORK. I walked in with a budget and didn’t really know what to get into. I wanted something fun to drive that’s good for the family as well. He got me a few options and i walked out with what i feel is the perfect car. great experience
Mar 14, 2026
Thank you Horacio and the entire Hawk Team they’re great.
Thank you Horacio and the entire Hawk Team they’re great. Made sure I got the car I wanted for my price
Danny Reyes
Service Advisor
Aug 14, 2026
It was easy to schedule my service and they were great
It was easy to schedule my service and they were great about keeping me posted as they worked on my Jeep. Service was done quickly and it was an easy checkout process as well
Jul 30, 2026
The guys there are helpful and helps with the maintenance
The guys there are helpful and helps with the maintenance and upkeep of my vehicle. They also have a nice lobby= waiting area for you to wait on your vehicle to be serviced.
Jul 29, 2026
Muy buen servicio y muy amable todo su personal una
Muy buen servicio y muy amable todo su personal una atención rico café gracias a todos por su servicio
Jul 07, 2026
Excellent service—friendly, prompt, and with very clear
Excellent service—friendly, prompt, and with very clear explanations of the work being done on the vehicle.
Jul 03, 2026
had a horrible experience with Hawk.
had a horrible experience with Hawk. My transmission went out for the second time, and fortunately it was still under warranty. When I dropped it off, I was told there would be a diagnostic fee, but if Chrysler approved and covered the repair, I would not be charged. My van sat there for over a week while they worked with Chrysler to get warranty approval. After more than a week, they finally received authorization to perform the repair. During that time, I also asked my service advisor, Danny, to have a second key made for the vehicle through my third-party warranty. The warranty company contacted him and approved the key replacement. I repeatedly asked for updates and was continually told they were “working on it.” Eventually, I drove to the dealership to pick up a loaner vehicle. I asked to see my van and was taken to an outside lot where it was parked. I asked how it got there if the transmission had already been removed. One employee told me they probably hadn’t started the repair yet. When I asked the service manager the same question, he said they must have pushed it there. I received conflicting answers instead of honest communication. When the repairs were finally completed, they tried to charge me the diagnostic fee. I reminded them that I had been told I wouldn’t be charged if Chrysler covered the repair. Their response was, “Someone has to pay it. Chrysler won’t.” That doesn’t make sense because Chrysler approved and covered the transmission repair under warranty. Overall, the lack of communication, inconsistent explanations, and attempt to charge a fee I was told would be waived left me with no confidence in this dealership. Based on my experience, I would not recommend Hawk.
Jorge Nava
Service Advisor
Aug 14, 2026
It was easy to schedule my service and they were great
It was easy to schedule my service and they were great about keeping me posted as they worked on my Jeep. Service was done quickly and it was an easy checkout process as well
Jul 30, 2026
The guys there are helpful and helps with the maintenance
The guys there are helpful and helps with the maintenance and upkeep of my vehicle. They also have a nice lobby= waiting area for you to wait on your vehicle to be serviced.
Jul 29, 2026
Muy buen servicio y muy amable todo su personal una
Muy buen servicio y muy amable todo su personal una atención rico café gracias a todos por su servicio
Jul 07, 2026
Excellent service—friendly, prompt, and with very clear
Excellent service—friendly, prompt, and with very clear explanations of the work being done on the vehicle.
Jun 01, 2026
Very professional very fast as well as informative!
Very professional very fast as well as informative! Always keep you informed and up to date on wats going on as well as a video of what's wrong and what's done to your vehicle
Jim Kinney
General Manager
Jun 17, 2026
Be careful if buying used!
Be careful if buying used!!! I purchased a 2018 Jeep Compass from Benjamin T. at Hawk CDJ in Forest Park. Less than 30 minutes after leaving the dealership, the vehicle displayed a low oil pressure warning and shortly after began making loud engine noises and shaking. I stopped driving it, documented the issue, and contacted the salesman the next morning as they were already closed by the time I left. While looking through my photos I noticed the automatic stop/start warning light had also come on. Which in hindsight was concerning as the salesman turned off that feature as soon as I started the car for the test drive. To their credit Ben was eager to rectify the situation and helped me arranged a tow back to them for inspection. The next morning I was asked to come in with no explanation other than to talk to the manager when asked what was going on. On my way he texted me saying not to come in as the manager left for the day. I said I was already on my way and asked if someone else could handle it. Ben called me and said unfortunately he is new and doesn’t know the laws but that there was nothing they could do and they would NOT be reversing the sale due to Illinois laws. After further discussion in which I quoted Illinois law he asked me to hold. Left me on hold for several minutes then disconnected the call and sent me a text that he’d call me back later. A few minutes later I received a text that if I was still on my way they would allow me to return the car and give me a refund. While the issue was eventually resolved, my experience during the process was disappointing. When I asked to obtain documentation confirming the cancelation, I was met with rude and unprofessional behavior, including being told by Ben that he was done with me and walked away while I was still trying to get confirmation in writing.i then asked at the front desk and was also treated rudely by Randy, who said “what do you want from me?” I asked for written proof the sale was reversed. He took my receipt for the deposit refund and sarcastically said “okay what would you like me to write?” I appreciate that the dealership ultimately refunded the purchase, but the experience handling a serious post-sale mechanical issue was frustrating and unprofessional.
May 23, 2026
Do NOT buy a vehicle from this dealership!
Do NOT buy a vehicle from this dealership! They will tell you one thing prior to the sale and ignore you when a problem arises after the sale. I was induced to purchase a car from them with the promise that they would pick up and deliver back my car from my home when a service issue arose but then failed to honor that promise. Calls and messages left for Jim Kinney, the General Manager, were never returned. This dealership does not value its customers and they will lie to you to get your business. Stay away!
Dec 16, 2025
Great dealer!
Great dealer! Only one I go to. Service department always works very quickly which I appreciate!
Jul 18, 2025
Wonderful dealership wonderful staff especially Jim the
Wonderful dealership wonderful staff especially Jim the Gm Tim sales and Frank in Finance excellent
May 12, 2025
There is no such thing as window shopping at Hawk!
There is no such thing as window shopping at Hawk! These guys are pros! Thank you Jim, Horacio & Frank for making it impossible for me to leave without new keys (even though I only came to look). Your facility is top notch! I GOT HAWKed! and you know it! The art of persuasion is next level at HAWK and of course my JEEP is awesome!
enrique herrera
Certified Stellantis Professional
Jul 07, 2026
Excellent service—friendly, prompt, and with very clear
Excellent service—friendly, prompt, and with very clear explanations of the work being done on the vehicle.
Jun 03, 2025
I loved every minute of it they was fast and very king
I loved every minute of it they was fast and very king would recommend again for sure!
Jan 22, 2025
the new store looks very cool.
the new store looks very cool. cant wait to go in and get an oil change!
Nov 12, 2024
1.
1. Attentive 2. Empathetic 3. Professional 4. Responsive 5. Courteous 6. Patient 7. Proactive 8. Knowledgeable 9. Friendly 10. Respectful 11. Consistent 12. Efficient 13. Reliable 14. Genuine 15. Solution-oriented
Jul 12, 2024
Was willing to work with me and was very accommodating
Was willing to work with me and was very accommodating and professional. Would definitely refer someone to Hawks
Javier Roman
Service Advisor
Aug 14, 2026
It was easy to schedule my service and they were great
It was easy to schedule my service and they were great about keeping me posted as they worked on my Jeep. Service was done quickly and it was an easy checkout process as well
Jul 30, 2026
The guys there are helpful and helps with the maintenance
The guys there are helpful and helps with the maintenance and upkeep of my vehicle. They also have a nice lobby= waiting area for you to wait on your vehicle to be serviced.
Jul 29, 2026
Muy buen servicio y muy amable todo su personal una
Muy buen servicio y muy amable todo su personal una atención rico café gracias a todos por su servicio
Jul 07, 2026
Excellent service—friendly, prompt, and with very clear
Excellent service—friendly, prompt, and with very clear explanations of the work being done on the vehicle.
May 26, 2026
I always have a great experience when I visit the
I always have a great experience when I visit the dealership. Everyone is friendly and helpful. Highly recommend this location to everyone I know.
Roger Esparaza
Service Advisor
Aug 27, 2025
great customer service !
great customer service !!! car was done earlier then promised car looked great all washed up and clean
Feb 26, 2025
Great service I definitely recommend they fix my car just
Great service I definitely recommend they fix my car just on time costumers service is really good too
Jan 17, 2025
U come in for service they get u in a defensive ot no
U come in for service they get u in a defensive ot no problem professionals
Nov 15, 2024
They're very professional.
They're very professional. Took their time answering any questions I had. Service was fast.
Oct 23, 2024
My Service Advisor was on top of his game wish making
My Service Advisor was on top of his game wish making sure I was able to get my vehicle repaired in a timely fashion. Definitely will continue utilizing Hawk for all my vehicle repair needs. Thank you Brandon and staff, you guys are great to work with. I definitely trust coming to Hawk! Would recommend them hands down.
Lukasz Ptaszek
SERVICE ADVISOR
Aug 14, 2026
It was easy to schedule my service and they were great
It was easy to schedule my service and they were great about keeping me posted as they worked on my Jeep. Service was done quickly and it was an easy checkout process as well
Aug 10, 2026
Every thing is always awesome no complaints at all &
Every thing is always awesome no complaints at all & that’s coming from buying two cars from Hawk Auto in forest park Illinois
Aug 10, 2026
We have been doing business with Hawk auto in forest park
We have been doing business with Hawk auto in forest park for over 7 years and two cars & every time is A 1 Customer service Great environment Everyone is very helpful and friendly Every thing is Great
Jul 30, 2026
The guys there are helpful and helps with the maintenance
The guys there are helpful and helps with the maintenance and upkeep of my vehicle. They also have a nice lobby= waiting area for you to wait on your vehicle to be serviced.
Oct 15, 2024
Great atmosphere.
Great atmosphere. Large selection of cars. The seller Lukasz understands the needs of customers well. I recommend it to all.
Gary Hall
Finance Manager
Aug 05, 2025
Shopping for my new jeep was a pleasure and welcoming
Shopping for my new jeep was a pleasure and welcoming experience. I felt comfortable and Hawk Jeep met my expectations.
Jul 30, 2025
Loved my experience at Hawk CJD they took really good
Loved my experience at Hawk CJD they took really good care of me. My 3rd car from them. My new Grand Cherokee has everything I wanted. Don't hesitate to upgrade here with them.
Apr 05, 2025
Extremely satisfied with my recent purchase!
Extremely satisfied with my recent purchase! Paul and Gus helped me from start to finish. Answered all my questions and got me into my new truck! I arrived at 9am and walked out at 11. I would recommend Hawk to my friends and family.
Dec 28, 2024
I would recommend Hawk Chrysler and Carlos the sales
I would recommend Hawk Chrysler and Carlos the sales person everyday. Great experience! Vehicle was more then described.
Dec 15, 2024
Excellent selection of vehicles , e.
Excellent selection of vehicles , e. Excellent sales staff and service , the best dodge dealership in the Chicagoland area
Denis Healy
Service Director
Dec 16, 2025
Great dealer!
Great dealer! Only one I go to. Service department always works very quickly which I appreciate!
Aug 27, 2025
great customer service !
great customer service !!! car was done earlier then promised car looked great all washed up and clean
Aug 12, 2025
If you’re looking for insanely priced diagnostics
If you’re looking for insanely priced diagnostics ($1,300), a rude and dismissive service advisor and service manager, and a “master technician” that can’t find well documented, known mechanical failures that have already been repaired three times before; Hawk Automotive is your place. I brought in my Jeep JLU Rubicon for a flashing “service axle locker” warning light that has been repaired three times and covered by warranty including TWO axel swaps and one Mopar sensor kit workaround at a more reputable dealership that is all over the internet due to faulty axel sensors and posted online. However, after paying $200 for an initial inspection and $100 for two days of rental car fees because they didn’t look at it until the second day after making an appointment, I was told they couldn’t “diagnose the problem” even though several codes were revealed and I provided them with well documented TSB notes directly from Jeep, but they needed 5-6 more hours or $1,100 to just diagnose it. Not repair it—diagnose it. So I was forced to pay a $300 bill to get my Jeep back and left with nothing but a printout stating they need more time to diagnose what other dealerships would consider an easy to find and diagnose problem. So I called a Jeep buddy who had a similar problem and swapped out the defective sensor in 25 seconds (not exaggerating, plug and play, click, click) with his aftermarket part that I guess most pre-2024 Rubicon owners have purchased from Z automotive and everything now works like new (see 4-500 videos on YouTube as well). So, if you value your time, your wallet, or your sanity—take your Jeep anywhere else but Hawk Automotive. The customer service was terrible and their inability to diagnose a well documented problem borders between incompetence or scamming you out of money.
May 05, 2025
Extremely poor customer service, It seems the different
Extremely poor customer service, It seems the different departments don't communicate, they don't return phone calls. -5 🌟
Dec 15, 2024
Excellent selection of vehicles , e.
Excellent selection of vehicles , e. Excellent sales staff and service , the best dodge dealership in the Chicagoland area
Jake Lyght
Parts Manager
Jul 07, 2026
Excellent service—friendly, prompt, and with very clear
Excellent service—friendly, prompt, and with very clear explanations of the work being done on the vehicle.
Jun 26, 2026
Always very pleased with services performed especially
Always very pleased with services performed especially ,the video of inspection and requirements of service needed.
Apr 28, 2026
Quick service.
Quick service. Brandon was attentive, communicative, and very friendly and helpful. Other staff who I indirectly had the pleasure of encountering was very helpful.
Mar 13, 2026
Came in with no appointment needed and was out in less
Came in with no appointment needed and was out in less than 2 hours!! The place was pretty clean, and the people were very hospitable and courteous!
Mar 09, 2026
They sell defective parts and do not stand behind them
They sell defective parts and do not stand behind them with warranty. The absolute worst.
Erica Dragomir
Salesperson
Feb 22, 2026
WOW!
WOW! It does not get much better than this! Best ever! Will never go anywhere else! World Class service! All hail to this dealership! Trust me JUST GO!
Jun 03, 2025
I loved every minute of it they was fast and very king
I loved every minute of it they was fast and very king would recommend again for sure!
Jan 22, 2025
the new store looks very cool.
the new store looks very cool. cant wait to go in and get an oil change!
Apr 27, 2024
Erica and Gary were awesome to work with.
Erica and Gary were awesome to work with...I am in love with my JEEP!!!
Apr 01, 2024
I like how I can just show up to get an oil change with
I like how I can just show up to get an oil change with ease and peace of mind.
Tom Hall
Salesperson
Jul 07, 2026
Excellent service—friendly, prompt, and with very clear
Excellent service—friendly, prompt, and with very clear explanations of the work being done on the vehicle.
Feb 22, 2026
WOW!
WOW! It does not get much better than this! Best ever! Will never go anywhere else! World Class service! All hail to this dealership! Trust me JUST GO!
Jun 03, 2025
I loved every minute of it they was fast and very king
I loved every minute of it they was fast and very king would recommend again for sure!
Jan 22, 2025
the new store looks very cool.
the new store looks very cool. cant wait to go in and get an oil change!
Jan 13, 2024
I refuse to disconnect a basic Unnecessary extra service
I refuse to disconnect a basic Unnecessary extra service that was an autolock by the computer service, They charged me $2500.00 Sorry to inspect A problem that I had already provided them the answer for! they tried to charge me over $2000.00 to fix something that was easily mechanically free to fix and I took my vehicle to another garage where it was fixed for free!!! I am both appalled how I was charged for an inspection service that I did not need that was pushed upon me and I had to go to another garage to fix the vehicle problem with the parking break which cost me zero dollars! Your dealership wants to charge me over $2000 to fix his problem and they refused to provide a simple mechanical solution for it, claiming they had no knowledge on how to mechanically fix my issue!!!
Alex Alverio
Certified Stellantis Professional
Jun 13, 2026
I got in contact with this dealership.
I got in contact with this dealership. I showed interest in one particular Jeep. I got 4 text messages, 3 emails, and 1 phone call to schedule and confirm an appointment to see the Jeep. I got to the main building and told them I had an appointment. I gave them the names of those who contacted me. They told me I was in the wrong building. Drove to a second building. There they asked if I was with capital one. I said no. They asked ok what's my challenge? I said I'm not here to finance. They said I was in the wrong building. Had to go back to the first building. A sales rep finally asked how they can help me. I told him I'm looking for a particular Jeep. He went and brought it. It was supposed to be a brand new Jeep. It was dirty on the outside and had crumbs by the cup holders. It had 2404 miles on it already. Windshield washer fluid was almost empty. There was a citation inside the glove box for another car. Turns out one of the managers drove the vehicle. They showed me the sales numbers and even used detailing the car as a negotiation token. They tried to sell it 6k above sticker price as new. This was not a new car anymore, it was used. I refuse to pay that much. After a bit of back and forth on the worth of the vehicle, they brought in the aftermarket parts manager to negotiate. We ended up about 11.5k less than what they initially asked. They detail the Jeep and changed the oil for free. We sign the paperwork late in the evening. The next morning I wired the money and had confirmation they received it. I called the sales rep to follow up on the wire transfer. He said he would get back to me within one hour. Didn't hear back from him. The rest of that Friday I kept reaching out to sales rep. No response. I called the dealership operator asking for a sales or finance manager to call me back. No one called. I tried the sales rep again, he claimed they still haven't gotten the money. I email the dealership general manager Jim asking for a few minutes of his time, no response. I got my Jeep on Monday, but with only one key. According to the sales rep the technician who work on the Jeep took it by mistake and won't be back until Thursday. The sales rep asked me to REMIND HIM a few days later on Thursday about the second key. Thursday came, it took several tries reaching out before the sales rep responded. Finally they admitted they lost the second key. I asked how can you assure me my Jeep was safe with a lost second key. No answer. About a week later I got my second key but had to drive back to the dealership. I had bought a different Jeep at a different location months earlier. With this dealership every step is a struggle. I didn't like the lack of response from the managers nor their negotiation tactics. I'm still not sure if my Jeep is safe with a lost key out there.
David Casino
Stellantis Certified Used Car Director
Jul 22, 2026
David, the Used Car Manager, was fantastic to work with!
David, the Used Car Manager, was fantastic to work with! He was honest, straightforward, and helped us find a great used car that was exactly what we were looking for. Even though he was new to the dealership, he made the entire process smooth and stress-free. We're really glad he's part of the team and appreciate the time and attention he gave us. We highly recommend working with David if you're looking for a great car-buying experience!
Jose Chavez
General Sales Manager
Jun 07, 2026
thank you Horacio for getting me a great deal and daniel
thank you Horacio for getting me a great deal and daniel in service for introducing us 10/10
Randy Del Rosario
Sub Prime Finance Manager
Jun 17, 2026
Be careful if buying used!
Be careful if buying used!!! I purchased a 2018 Jeep Compass from Benjamin T. at Hawk CDJ in Forest Park. Less than 30 minutes after leaving the dealership, the vehicle displayed a low oil pressure warning and shortly after began making loud engine noises and shaking. I stopped driving it, documented the issue, and contacted the salesman the next morning as they were already closed by the time I left. While looking through my photos I noticed the automatic stop/start warning light had also come on. Which in hindsight was concerning as the salesman turned off that feature as soon as I started the car for the test drive. To their credit Ben was eager to rectify the situation and helped me arranged a tow back to them for inspection. The next morning I was asked to come in with no explanation other than to talk to the manager when asked what was going on. On my way he texted me saying not to come in as the manager left for the day. I said I was already on my way and asked if someone else could handle it. Ben called me and said unfortunately he is new and doesn’t know the laws but that there was nothing they could do and they would NOT be reversing the sale due to Illinois laws. After further discussion in which I quoted Illinois law he asked me to hold. Left me on hold for several minutes then disconnected the call and sent me a text that he’d call me back later. A few minutes later I received a text that if I was still on my way they would allow me to return the car and give me a refund. While the issue was eventually resolved, my experience during the process was disappointing. When I asked to obtain documentation confirming the cancelation, I was met with rude and unprofessional behavior, including being told by Ben that he was done with me and walked away while I was still trying to get confirmation in writing.i then asked at the front desk and was also treated rudely by Randy, who said “what do you want from me?” I asked for written proof the sale was reversed. He took my receipt for the deposit refund and sarcastically said “okay what would you like me to write?” I appreciate that the dealership ultimately refunded the purchase, but the experience handling a serious post-sale mechanical issue was frustrating and unprofessional.
Tim Giacomi
Certified Stellantis Professional
Jul 22, 2026
David, the Used Car Manager, was fantastic to work with!
David, the Used Car Manager, was fantastic to work with! He was honest, straightforward, and helped us find a great used car that was exactly what we were looking for. Even though he was new to the dealership, he made the entire process smooth and stress-free. We're really glad he's part of the team and appreciate the time and attention he gave us. We highly recommend working with David if you're looking for a great car-buying experience!
