Customer Testimonials

had a horrible experience with Hawk. My transmission went out for the second time, and fortunately it was still under warranty. When I dropped it off, I was told there would be a diagnostic fee, but if Chrysler approved and covered the repair, I would not be charged. My van sat there for over a week while they worked with Chrysler to get warranty approval. After more than a week, they finally received authorization to perform the repair. During that time, I also asked my service advisor, Danny, to have a second key made for the vehicle through my third-party ... Read More

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DealerRater - Jul 3, 2026

had a horrible experience with Hawk. My transmission went out for the second time, and fortunately it was still under warranty. When I dropped it off, I was told there would be a diagnostic fee, but if Chrysler approved and covered the repair, I would not be charged. My van sat there for over a week while they worked with Chrysler to get warranty approval. After more than a week, they finally received authorization to perform the repair. During that time, I also asked my service advisor, Danny, to have a second key made for the vehicle through my third-party warranty. The warranty company contacted him and approved the key replacement. I repeatedly asked for updates and was continually told they were “working on it.” Eventually, I drove to the dealership to pick up a loaner vehicle. I asked to see my van and was taken to an outside lot where it was parked. I asked how it got there if the transmission had already been removed. One employee told me they probably hadn’t started the repair yet. When I asked the service manager the same question, he said they must have pushed it there. I received conflicting answers instead of honest communication. When the repairs were finally completed, they tried to charge me the diagnostic fee. I reminded them that I had been told I wouldn’t be charged if Chrysler covered the repair. Their response was, “Someone has to pay it. Chrysler won’t.” That doesn’t make sense because Chrysler approved and covered the transmission repair under warranty. Overall, the lack of communication, inconsistent explanations, and attempt to charge a fee I was told would be waived left me with no confidence in this dealership. Based on my experience, I would not recommend Hawk.

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Always very pleased with services performed especially ,the video of inspection and requirements of service needed.

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Friendly respectful, and helpful staff. Especially Brandon, he is a hard worker with a heart of gold. I always ask him for assistance when I am at the dealership.

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Be careful if buying used!!! I purchased a 2018 Jeep Compass from Benjamin T. at Hawk CDJ in Forest Park. Less than 30 minutes after leaving the dealership, the vehicle displayed a low oil pressure warning and shortly after began making loud engine noises and shaking. I stopped driving it, documented the issue, and contacted the salesman the next morning as they were already closed by the time I left. While looking through my photos I noticed the automatic stop/start warning light had also come on. Which in hindsight was concerning as the salesman turned off that feature as soon as ... Read More

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DealerRater - Jun 17, 2026

Be careful if buying used!!! I purchased a 2018 Jeep Compass from Benjamin T. at Hawk CDJ in Forest Park. Less than 30 minutes after leaving the dealership, the vehicle displayed a low oil pressure warning and shortly after began making loud engine noises and shaking. I stopped driving it, documented the issue, and contacted the salesman the next morning as they were already closed by the time I left. While looking through my photos I noticed the automatic stop/start warning light had also come on. Which in hindsight was concerning as the salesman turned off that feature as soon as I started the car for the test drive. To their credit Ben was eager to rectify the situation and helped me arranged a tow back to them for inspection. The next morning I was asked to come in with no explanation other than to talk to the manager when asked what was going on. On my way he texted me saying not to come in as the manager left for the day. I said I was already on my way and asked if someone else could handle it. Ben called me and said unfortunately he is new and doesn’t know the laws but that there was nothing they could do and they would NOT be reversing the sale due to Illinois laws. After further discussion in which I quoted Illinois law he asked me to hold. Left me on hold for several minutes then disconnected the call and sent me a text that he’d call me back later. A few minutes later I received a text that if I was still on my way they would allow me to return the car and give me a refund. While the issue was eventually resolved, my experience during the process was disappointing. When I asked to obtain documentation confirming the cancelation, I was met with rude and unprofessional behavior, including being told by Ben that he was done with me and walked away while I was still trying to get confirmation in writing.i then asked at the front desk and was also treated rudely by Randy, who said “what do you want from me?” I asked for written proof the sale was reversed. He took my receipt for the deposit refund and sarcastically said “okay what would you like me to write?” I appreciate that the dealership ultimately refunded the purchase, but the experience handling a serious post-sale mechanical issue was frustrating and unprofessional.

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I got in contact with this dealership. I showed interest in one particular Jeep. I got 4 text messages, 3 emails, and 1 phone call to schedule and confirm an appointment to see the Jeep. I got to the main building and told them I had an appointment. I gave them the names of those who contacted me. They told me I was in the wrong building. Drove to a second building. There they asked if I was with capital one. I said no. They asked ok what's my challenge? I said I'm not here to finance. They said I was ... Read More

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DealerRater - Jun 13, 2026

I got in contact with this dealership. I showed interest in one particular Jeep. I got 4 text messages, 3 emails, and 1 phone call to schedule and confirm an appointment to see the Jeep. I got to the main building and told them I had an appointment. I gave them the names of those who contacted me. They told me I was in the wrong building. Drove to a second building. There they asked if I was with capital one. I said no. They asked ok what's my challenge? I said I'm not here to finance. They said I was in the wrong building. Had to go back to the first building. A sales rep finally asked how they can help me. I told him I'm looking for a particular Jeep. He went and brought it. It was supposed to be a brand new Jeep. It was dirty on the outside and had crumbs by the cup holders. It had 2404 miles on it already. Windshield washer fluid was almost empty. There was a citation inside the glove box for another car. Turns out one of the managers drove the vehicle. They showed me the sales numbers and even used detailing the car as a negotiation token. They tried to sell it 6k above sticker price as new. This was not a new car anymore, it was used. I refuse to pay that much. After a bit of back and forth on the worth of the vehicle, they brought in the aftermarket parts manager to negotiate. We ended up about 11.5k less than what they initially asked. They detail the Jeep and changed the oil for free. We sign the paperwork late in the evening. The next morning I wired the money and had confirmation they received it. I called the sales rep to follow up on the wire transfer. He said he would get back to me within one hour. Didn't hear back from him. The rest of that Friday I kept reaching out to sales rep. No response. I called the dealership operator asking for a sales or finance manager to call me back. No one called. I tried the sales rep again, he claimed they still haven't gotten the money. I email the dealership general manager Jim asking for a few minutes of his time, no response. I got my Jeep on Monday, but with only one key. According to the sales rep the technician who work on the Jeep took it by mistake and won't be back until Thursday. The sales rep asked me to REMIND HIM a few days later on Thursday about the second key. Thursday came, it took several tries reaching out before the sales rep responded. Finally they admitted they lost the second key. I asked how can you assure me my Jeep was safe with a lost second key. No answer. About a week later I got my second key but had to drive back to the dealership. I had bought a different Jeep at a different location months earlier. With this dealership every step is a struggle. I didn't like the lack of response from the managers nor their negotiation tactics. I'm still not sure if my Jeep is safe with a lost key out there.

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Thank you Vega for getting me a great deal on all four of my cars. Got them shipped to me safely

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thank you Horacio for getting me a great deal and daniel in service for introducing us 10/10

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Always a great experience! Very professional,friendly,and efficient,from service advisors to technicians to cashiers!

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Hawk's service has been a good partner in helping me to keep my 2014 Ram 1500 Laramie Crew Cab in good running condition. The service department makes a video to show what was done. The video also shows what needs to be done in the future.

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Very professional very fast as well as informative! Always keep you informed and up to date on wats going on as well as a video of what's wrong and what's done to your vehicle

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I wanted to take a moment to recognize Brandon for the outstanding customer service he’s provided. Every time I’ve had an issue or concern with my car, Brandon has been incredibly helpful, professional, and responsive. He consistently goes above and beyond to make the process as easy and convenient as possible, which has made a huge difference during stressful situations. It’s rare to find someone who genuinely cares about their customers and takes the time to ensure everything is handled smoothly. Brandon has always been knowledgeable, communicative, and willing to help, and I truly appreciate all he ... Read More

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DealerRater - May 29, 2026

I wanted to take a moment to recognize Brandon for the outstanding customer service he’s provided. Every time I’ve had an issue or concern with my car, Brandon has been incredibly helpful, professional, and responsive. He consistently goes above and beyond to make the process as easy and convenient as possible, which has made a huge difference during stressful situations. It’s rare to find someone who genuinely cares about their customers and takes the time to ensure everything is handled smoothly. Brandon has always been knowledgeable, communicative, and willing to help, and I truly appreciate all he has done. Because of him, my experiences with the dealership have been much more positive. The dealership is very fortunate to have someone like Brandon on their team. His dedication to helping customers and making sure they are taken care of does not go unnoticed. The 5 stars is for Brandon but I’d give him 5+ stars if it was an option haha! Thank you, Brandon, for all that you do!

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Great customer service very nice willing too get the job done thanks a lot I was in and out

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I always have a great experience when I visit the dealership. Everyone is friendly and helpful. Highly recommend this location to everyone I know.

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I feel very satisfied with the quality of service and reliability provided by this dealership.

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I recently had an outstanding experience at a dealership. The staff were incredibly friendly and knowledgeable, making the process smooth and stress-free. They took the time to explain every detail thoroughly, ensuring I understand what repairs where needed. The environment was clean and welcoming, creating a pleasant atmosphere for the entire visit. I highly recommend this dealership to anyone in need of a car purchase or service!

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We are really happy with our new Jeep Wrangler. It’s exactly what we were hoping to find. The purchase process was disappointing, however. We had excellent communications with the dealership in advance of our visit. Several texts and emails confirmed the VIN of the specific Jeep we were interested in, and an appointment was confirmed including that morning shortly before our arrival. When we walked into the dealership, they seemed to have no idea we were coming. We had to start the VIN process all over again and the Jeep was in the back of the dealership, not prepped ... Read More

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DealerRater - May 24, 2026

We are really happy with our new Jeep Wrangler. It’s exactly what we were hoping to find. The purchase process was disappointing, however. We had excellent communications with the dealership in advance of our visit. Several texts and emails confirmed the VIN of the specific Jeep we were interested in, and an appointment was confirmed including that morning shortly before our arrival. When we walked into the dealership, they seemed to have no idea we were coming. We had to start the VIN process all over again and the Jeep was in the back of the dealership, not prepped or cleaned for our arrival or a test drive. What’s the point of all the earlier technology-driven communication if it’s not used by the sales staff to get ready for a possible purchase? Our arrival was not welcoming at all. The rest of our visit progressed as expected although it was unfortunate (but not surprising) that the staff attempted to up-sell us several protection packages. Ultimately we bought the Jeep we wanted but the positive vibes of the pre visit communications were offset by the disappointing welcome.

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Do NOT buy a vehicle from this dealership! They will tell you one thing prior to the sale and ignore you when a problem arises after the sale. I was induced to purchase a car from them with the promise that they would pick up and deliver back my car from my home when a service issue arose but then failed to honor that promise. Calls and messages left for Jim Kinney, the General Manager, were never returned. This dealership does not value its customers and they will lie to you to get your business. Stay away!

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This where my family has been doing business for sometime now. I’m glad to be Bach in the Jeep Family again.

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Had A great experience. Will definitely return to this dealer for repairs. Annmarie was awesome. Explained everything and made the process very simple and professional

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Peter Wong provided an exceptional experience from start to finish at Hawk Chrysler Dodge Jeep Ram. He was professional, knowledgeable, and never made us feel pressured at any point in the process. Peter took the time to answer every question thoroughly, made sure we understood all of our options, and genuinely cared about finding the right fit for us rather than just making a sale. His communication, attention to detail, and customer service were outstanding. You can tell he truly values his clients and takes pride in what he does. If you’re looking for someone honest, patient, and easy ... Read More

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DealerRater - May 13, 2026

Peter Wong provided an exceptional experience from start to finish at Hawk Chrysler Dodge Jeep Ram. He was professional, knowledgeable, and never made us feel pressured at any point in the process. Peter took the time to answer every question thoroughly, made sure we understood all of our options, and genuinely cared about finding the right fit for us rather than just making a sale. His communication, attention to detail, and customer service were outstanding. You can tell he truly values his clients and takes pride in what he does. If you’re looking for someone honest, patient, and easy to work with, I highly recommend asking for Peter Wong.

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Quick service. Brandon was attentive, communicative, and very friendly and helpful. Other staff who I indirectly had the pleasure of encountering was very helpful.

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Horacio Vega makes deals WORK. I walked in with a budget and didn’t really know what to get into. I wanted something fun to drive that’s good for the family as well. He got me a few options and i walked out with what i feel is the perfect car. great experience

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Smooth and easy purchase process ! Will be back soon for another vehicle / service need. Thanks again

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ANN MARIE IS THE BEST SHE WAS CARING AND VERY EASY TO REACH AND EXPLAINED THOURHOLY WANT I NEEDED FOR MY VEHICLE

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Ann Marie Sedlacek was wonderful she helped me with a recall. And my tech in my jeep. I’m new to jeep and Ann Marie made me feel much more confident. She also said I can contact her anytime with questions about my jeep. I really appreciated her offering that support.

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I love working with Hawk Chrysler in Forest Park, IL. Everyone is so pleasant and helpful. I have bought my last few vehicles there and have referred family there as well.

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THE BEST!!!! WILL BE COMING BACK FOR ALL MY SERVICE NEEDS!!! THANK YOU FOR YOUR SERVICE!

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Brandon S in the service department helped us immensely with our car’s software update. He had a great positive attitude and excellent communication with our needs.

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Quick, efficient and thorough for the service call that was needed on my jeep "Jorge".

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Came in for Service on My Jeep and Brandon was very nice and helpful, the team got me in and out super-fast with a detailed report of what was done on my truck. had to go back a second time to get my truck serviced because I didn't want to leave my truck even though Brandon gave me options of a rental, I preferred to sit and wait for the service to be Completed. I relaxed in a very clean very nice waiting area with Brandon checking up on me with updates on when my car would be done. ... Read More

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DealerRater - Mar 19, 2026

Came in for Service on My Jeep and Brandon was very nice and helpful, the team got me in and out super-fast with a detailed report of what was done on my truck. had to go back a second time to get my truck serviced because I didn't want to leave my truck even though Brandon gave me options of a rental, I preferred to sit and wait for the service to be Completed. I relaxed in a very clean very nice waiting area with Brandon checking up on me with updates on when my car would be done. Overall Super nice Experience and super nice people providing great customer service all around.

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Thank you Horacio and the entire Hawk Team they’re great. Made sure I got the car I wanted for my price

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Came in with no appointment needed and was out in less than 2 hours!! The place was pretty clean, and the people were very hospitable and courteous!

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Came in and got the car of my dreams for the price I can afford. Thank you Vega

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Horacio was very helpful. Sale was seamless with great customer service throughout the experience. thank you

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They sell defective parts and do not stand behind them with warranty. The absolute worst.

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Good pricing. Horrible customer service. Should have gone somewhere else and paid a little more for the car.

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Hawk dealership is truly a five star dealerships. Nothing but the best service I was in and out service was quick all around top-notch.

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We worked with Jason Beltran to purchase a 2026 Pacifica Plug-in Hybrid. My 2021 Pacifica was totaled in an accident and we liked the car so much we searched across state lines to find a new one. Jason had the car delivered to St. Louis in record time, which was so appreciated.

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Vega was great help getting our family into a vehicle. Definitely recommend him to everyone in the area!

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WOW! It does not get much better than this! Best ever! Will never go anywhere else! World Class service! All hail to this dealership! Trust me JUST GO!

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The Hawk Jeep Dodge Chrysler in Forest Park is, by far, the worst dealership I have ever been to or purchased a car from. Unprofessional, unethical, uninformed and down right regrettable with myself that I followed through allowing myself to be pressured to complete the transaction. I have never been treated so poorly and lied to with such a large transaction. The young finance manager actually had the gall to look me in the face and tell my the price I saw online for a year old pre-owned car had changed by $6k in less than 5 days as cars do ... Read More

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DealerRater - Feb 22, 2026

The Hawk Jeep Dodge Chrysler in Forest Park is, by far, the worst dealership I have ever been to or purchased a car from. Unprofessional, unethical, uninformed and down right regrettable with myself that I followed through allowing myself to be pressured to complete the transaction. I have never been treated so poorly and lied to with such a large transaction. The young finance manager actually had the gall to look me in the face and tell my the price I saw online for a year old pre-owned car had changed by $6k in less than 5 days as cars do similar to the likes of stocks and precious metals?! The salesman couldn’t have looked and acted more unprofessional, in street clothes, as the whole team at the dealership was, nobody had a piece of clothing on to identify who they were or that they worked for the dealership. I certainly won’t be taking my car there for service as I overheard a service rep calling a customer ‘mama’ as he negotiated over the price of something leading me to believe the service team is just as unethical the the sales team. Definitely would never have my wife being the vehicle in by herself and he spoken to that way.

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I worked with Tim and it was the best dealership that I worked with. There was no pressure, and they worked with me to get my new car. I would definitely recommend them, and use them again

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Fast efficient service. They are friendly and knowledgeable they undestood what I needed to get done.

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Always honest work and feedback. Always come back for service at this location. Delivered car on time.

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My vehicle still isn’t fixed and it was at your dealership 12 days! The service advisor asked me what I expected her to do and told me my truck was drivable which is ridiculous

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Brandon and team at Hawk are some of the best people I’ve dealt with at a dealer. I will never take my truck anywhere else as long as Brandon is there. The realest and most helpful team there I never feel like I’m being taken advantage of and honestly my truck runs like a dream each time I leave. Highly recommended!!

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I bought a car from Peter at the beginning of the New Year. Everything throughout the whole process was very simple and went smoothly. I would highly recommend anyone interested in buying a new car to give him a visit.

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Service was great but the mechanic who work in my truck remove a engine shield cover and misplace for consequence he didn’t put it back so now driving without the shield

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Great Service! Very friendly. They always do a good job in a timely manner. I will always take my car there !

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Always im happy to bring my car with them nice and good service to the costumer

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Great dealer! Only one I go to. Service department always works very quickly which I appreciate!

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My vehicle is always ready in a timely manner. Always have a great experience at hawk.

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I have been going to this dealership for 6 years after I bought my Jeep. Their customer service is great!

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Very professional and courteous and I needed an appointment right away and they took me same day so there was a same-day appointment. They also get me out in a timely manner.

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I received great customer service at the dealership, everything is came in there for was taken care of, it really is a place where the people that work there care about the customers.

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Hawk is wonderful. Very quick, communicative, and take great care of the customer. Absolutely recommend this to anyone interested in a Jeep!

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Great dealer. That dude Brandon is a G. Danny is a god guy. Jorge takes great care of his customers. Javier, Lucas and Henry all are good too. I always get my earl change there. Theys all good people. I miss Alicia.

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I love Hawk! The people there are so friendly especially Danny Reyes! Just the whole staff amazing! Denis and Roger are the best and that Javy can’t forget about Jorge!

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I’m very happy with the service they fix my issues of my truck I will recommend the dealer to my family and friends

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Freddie I hadn't bought a car since 2012. I didn't know what to expect but Freddie made it very easy. He shows me a car I hadn't seen on the Internet. He was very patient with me. He explained all the options the car offered. It was a very good experience

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Quick and easy service, I was in and out within an hour from when they checked med in

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The service department staff answered all my questions, and updated me about my repairs and cost

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Very fast services and the service was excellent. The customer service was also fantastic and I will be doing service again here

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Great service, everyone one was friendly, I waited in waiting area, they found the problem and resolved it.

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My experience with the dealership was satisfactory and informative. From the service rep to the technician everyone was professional and patient, thank you.

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Disappointed. Forest Park Jeep dealership had my car for 4 days and they never called to give me an update until i reached out to see what was going on. It wasn't until then i was informed they ran my car for 10 minutes on the 2nd day they had it and since no dashboard lights/emergency signals went off they couldn't determine what the issue was but decided to just let my car continue to sit there for another 2 days without notifying me they weren't going to service my car. Worst customer service!

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We have been long time, customers of hawk and we drive a long way to get there. They have exceptional sales service with great management services and we always drive out to Hawk for our oil changes and any repairs as well. We love the service we get in a timely matter for a reasonable price. Everybody is kind and courteous, and we will continue to do business with hawk.

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Checked in talked a bit clean establishment friendly most important fast service oil package prices are good

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My service advisor Annmarie Sedlacek was fantastic. She gave me the best customer service. When my car was brought in for service she provided me with all the information I needed to give the ok to have my car repaired.

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The service here is exceptional from start to finish. They are always very clear on the cost for all repairs. I really appreciate the service advisor making sure everything is done in a timely fashion. Thank you!

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The men and women who work at this establishment are some of the finest examples of exceptional and dependable customer service. They are similar to a family member, who you can trust for your car needs. Heck, I took one of the employees for lunch one time. Overall, will be a loyalty customer for as long as the employees are work there.

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My service I had done was an oil change in my experience was good. I wasn’t in there long. The people was very nice.

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Reliable and friendly service, as usual. Only needed oil change this time, but no complaints.

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I had such a wonderful experience at Hawk Jeep! From the moment I walked in, I was greeted by friendly and welcoming salespeople who made the entire process easy and enjoyable. Cisco went above and beyond to help and accommodate every step of the way, making sure I felt comfortable and informed. The showroom itself is beautiful and really adds to the overall experience. I couldn’t be happier with my new car and the way I was treated throughout the process. Highly recommend this dealership to anyone looking for not just a car, but a truly great customer experience!

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It was such a great experience from start to finish. Definitely would recommend to family and friends.

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Great service department. Shoutout to Brandon and Javier for their exceptional help with servicing our Jeep and now Durango

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I want to say the original service rep I spoke with, Lukasz, was good. I brought my 2019 Chrysler 309 in for an airbag recall. They broke every mounting screw holding the airbag inflators in. They had to drill out the broken screws and re-tap the holes to complete the job. What should have taken 1 day took 2. Afterwards, a service rep, Alberto, sent me a text message asking me to complete a survey in exchange for a free oil change or a free tank of gas. After reporting to him that I completed the survey he told me I did not qualify ... Read More

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DealerRater - Sep 8, 2025

I want to say the original service rep I spoke with, Lukasz, was good. I brought my 2019 Chrysler 309 in for an airbag recall. They broke every mounting screw holding the airbag inflators in. They had to drill out the broken screws and re-tap the holes to complete the job. What should have taken 1 day took 2. Afterwards, a service rep, Alberto, sent me a text message asking me to complete a survey in exchange for a free oil change or a free tank of gas. After reporting to him that I completed the survey he told me I did not qualify for the oil change or tank of gas because I did not give them all 10s! Essentially, he tried bribing me for a good review.

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I love coming to Hawk for all my automotive needs! The staff is so friendly and I always get my vehicle back better than ever and on time!

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I cannot recommend this dealer enough. The day before I came in, I had just lost my dad. I was trying to help my mom by finding a fair deal to offload his car, and I was completely exhausted and emotional. Walking into Hawk Auto in that state, I braced myself for stress, but instead, I was met with kindness, patience, and compassion. Francisco and the entire team went above and beyond. I never once felt pressured or like someone was taking advantage of me. They worked hard to do everything they could, and they made one of the hardest ... Read More

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DealerRater - Aug 31, 2025

I cannot recommend this dealer enough. The day before I came in, I had just lost my dad. I was trying to help my mom by finding a fair deal to offload his car, and I was completely exhausted and emotional. Walking into Hawk Auto in that state, I braced myself for stress, but instead, I was met with kindness, patience, and compassion. Francisco and the entire team went above and beyond. I never once felt pressured or like someone was taking advantage of me. They worked hard to do everything they could, and they made one of the hardest moments of my life a little easier. Even the small gestures stood out, like Ibrahim giving my nephew a “1 of 1” drawing that he proudly hung in his room. It was genuine, thoughtful, and human. I left not only with a fair deal, but with deep gratitude. Thanks to their honesty and care, I’ll always remember this experience. Forever thankful to the team, and I guess that means I’m a Jeep owner for life.

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Frequent Service!!!! Great customer service out in a timely manner fixed everything at a reasonable time

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It’s always a great experience when I take my vehicle to Hawk dealership in forest park . I will always come back

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great customer service !!! car was done earlier then promised car looked great all washed up and clean

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The Service was excellent & they’re very knowledgeable about everything they do! I’d recommend them to anyone!

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Easiest sale they ever had. Found vehicle on line and went in and bought it. Smooth from start to finish.

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Hawk Jeep and Cisco met all of my requests and I got a great vehicle and a great deal. I will definitely do business with them again.

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If you’re looking for insanely priced diagnostics ($1,300), a rude and dismissive service advisor and service manager, and a “master technician” that can’t find well documented, known mechanical failures that have already been repaired three times before; Hawk Automotive is your place. I brought in my Jeep JLU Rubicon for a flashing “service axle locker” warning light that has been repaired three times and covered by warranty including TWO axel swaps and one Mopar sensor kit workaround at a more reputable dealership that is all over the internet due to faulty axel sensors and posted online. However, after paying $200 ... Read More

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DealerRater - Aug 12, 2025

If you’re looking for insanely priced diagnostics ($1,300), a rude and dismissive service advisor and service manager, and a “master technician” that can’t find well documented, known mechanical failures that have already been repaired three times before; Hawk Automotive is your place. I brought in my Jeep JLU Rubicon for a flashing “service axle locker” warning light that has been repaired three times and covered by warranty including TWO axel swaps and one Mopar sensor kit workaround at a more reputable dealership that is all over the internet due to faulty axel sensors and posted online. However, after paying $200 for an initial inspection and $100 for two days of rental car fees because they didn’t look at it until the second day after making an appointment, I was told they couldn’t “diagnose the problem” even though several codes were revealed and I provided them with well documented TSB notes directly from Jeep, but they needed 5-6 more hours or $1,100 to just diagnose it. Not repair it—diagnose it. So I was forced to pay a $300 bill to get my Jeep back and left with nothing but a printout stating they need more time to diagnose what other dealerships would consider an easy to find and diagnose problem. So I called a Jeep buddy who had a similar problem and swapped out the defective sensor in 25 seconds (not exaggerating, plug and play, click, click) with his aftermarket part that I guess most pre-2024 Rubicon owners have purchased from Z automotive and everything now works like new (see 4-500 videos on YouTube as well). So, if you value your time, your wallet, or your sanity—take your Jeep anywhere else but Hawk Automotive. The customer service was terrible and their inability to diagnose a well documented problem borders between incompetence or scamming you out of money.

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Thank you horacio and the rest of the hawk team for making this process super easy

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Shopping for my new jeep was a pleasure and welcoming experience. I felt comfortable and Hawk Jeep met my expectations.

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Tim in sales excellent salesman worked his butt of to get me in my new grand cherokee. And Steve did fantastic job in getting me financed. AAAAAA++++ GREAT EXPERINCE AND PROFESSIONAL STAFF

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Thank you to the entire Hawk team and Vega for getting me a great deal

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Bought my new Grand Cherokee here the other day. Tim Giacomi was an excellent and very knowledgeable sales person. I recommend asking for him. No pressure and straight talk. Good experience overall.

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Loved my experience at Hawk CJD they took really good care of me. My 3rd car from them. My new Grand Cherokee has everything I wanted. Don't hesitate to upgrade here with them.

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Great service 👏 our salesperson Tim Giacomi was awesome to work with!! He did everything possible to make our deal on a vehicle work!!

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Shopped around at a few Ram dealers in the chicagoland area and Hawk was by far the best experience. I already knew what I wanted and was able to streamline the process with Horacio over the phone and text. Showing up to the dealership was a very smooth experience and very low effort. I didn't have to stay there for hours and i was in and out within an hour. Absolutely incredible experience and I can't recommend these guys enough!! Shoutout to Frank for making the paperwork so simple too.

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Brought my vehicle in for service and had a fantastic experience from start to finish. Brandon, my service advisor, did a great job assisting me, he was professional, helpful, and kept me updated throughout the process. Job well done, Brandon! The entire staff was friendly and welcoming, and the service team took great care of my vehicle. Everything was handled smoothly and efficiently. Highly recommend! top-notch customer service all around!

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Excellent experience with the dealership and team at Hawk. Sisco was very professional and attended to all our needs to help close the deal for us. I’ve found a new home with Hawk Jeep!

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My service provider AnnMarie was very helpful, detailed and kept me informed throughout the vehicles warranty coverage process. Much appreciated!!

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Wonderful dealership wonderful staff especially Jim the Gm Tim sales and Frank in Finance excellent

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This dealership always provides great customer service! They make check in so easy and keep you updated of work progress until service is completed.

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I have loved this dealership for so long. And during the boom they were great. But now that Stellantis is having problems and the Grand Cherokee is literally the worst car I've ever purchased, they are not covering warranty issues. They tried to blame a broken dash cluster on me and now I've had to replace the console several times under warranty. As soon as it's fixed, it breaks. And so b/c it's been brought back several times, they say it must be me (not the car). The car has a reliability score in the ... Read More

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DealerRater - Jul 11, 2025

I have loved this dealership for so long. And during the boom they were great. But now that Stellantis is having problems and the Grand Cherokee is literally the worst car I've ever purchased, they are not covering warranty issues. They tried to blame a broken dash cluster on me and now I've had to replace the console several times under warranty. As soon as it's fixed, it breaks. And so b/c it's been brought back several times, they say it must be me (not the car). The car has a reliability score in the tank. I'm looking to off load the car as soon as possible, but I'm really really disappointed in Hawk. The GM and others have always been helpful, but now the dealership with struggling economy and brand have changed. Last time my car was in a shop for a month with no loaner. (why b/c the loaners are all out with so many problems). Very disappointing and I've referred a lot of people there over the years. I hope they fix their problems and return to the great dealership it once was.

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